How do I return my petite heels?
Simply pop a note in the shoe box with your name, email address and reason for return and post back to the address listed below. You can send the heels back in the same packaging. Please note that returns must be returned within 14 calendar days or it is exchange only. Shoes that have been scuffed or damaged in an way will not be accepted. The 14 days returns starts from the day you receive your order.
Can I exchange my heels for another size or design instead of a refund?
yes exchanges are free with no extra change for shipping :) Just write down on your returns form which heels or size you would like to exchange them for.
We do not offer free exchanges on International orders however we can offer the UK free exchange price of£6.30 towards your exchange shipping if you would like to exchange your shoes.
Cancelling an order
To cancel an order please email us at firstname.lastname@example.org you can also cancel an order by going into your account and click cancel on your order :)
Free postage offer on large orders
When ordering over five pairs of heels you will be eligible for our free postage offer. However this offer only stands if all shoes are kept. If any shoes are returned the offer will no longer stand and you will be charged the standard postage price. This will be taken out of your refund.
Returns address :
1 Mount Pleasant cottages
Blackstone edge road
When returning faulty or incorrect shoes please return them using Royal mail second recorded only please do not send special next day delivery as you will not be refunded the for special postage costs.