1. This policy sets out the returns policy for goods or services purchased through the online store operated by Forbidden Heels.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. You Have 28 days to Return your Shoes for a refund (Postage charges are not refunded).
4. If the item you purchased was faulty or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
5. All refund requests will be processed within 14 working days and although funds will leave our account on the day of the refund they may take time to clear in your account as individual banks clearing times are all variable. We aim to process your refund within 2 days after receiving your returns.
Exchanges info and how to exchange
- For an exchange please fill in the flyer you received with your shoes and state your desired exchange style and size.
- Return your shoes back to us to the address stated on the flyer
- You are responsible for the return postage cost and you can use your preferred postal services however we do recommend sending then via a tracked or signed service to cover you incase they unfortunatly go missing or get damaged during shipping.
- We will send your first exchange pair out to you FREE DELIVERY. If you wish to exchange again you would have to pay a delivery cost of £4.50
- If you wish to exchange to a pair of heels that cost more than your original purchase price shoes we will contact you to pay the outstanding amount.
- If you wish to exchange for a pair of shoes that costs less than your original purchase shoes we will refund the difference.
International Exchanges
- For an exchange please fill in the flyer you received with your shoes and state your desired exchange style and size.
- Return your shoes back to us to the address stated on the flyer
- You are responsible for the return postage cost and you can use your preferred postal services however we do recommend sending then via a tracked or signed service to cover you incase they unfortunatly go missing or get damaged during shipping.
- Once we receive your returns we will contact you for payment of postage for your exchange pair, we will deduct the £4.50 UK Free delivery exchange from your postage charge so it will be a discount price from the original postage you paid.
Cancelling Made to order shoes before they arrive
If You wish to cancel an order in which the shoes are made to order you have three hours to cancel free of charge however if longer than this time period there will be a surcharge of £7.00 per pair of shoes.
For further information please email us at forbiddenheels@hotmail.co.uk