Simply pop a note in the shoe box with your name, email address and reason for return and post back to the address listed below. You can send the heels back in the same packaging. Please note that returns must be returned within 14 calendar days for a refund or 30 days for an exchange . Shoes that have been scuffed or damaged in an way will not be accepted. The 14 days returns starts from the day you receive your order.
Can I exchange my heels for another size or design instead of a refund?
yes exchanges are free with no extra change for
We do not offer free exchanges on International orders however we can offer the UK free exchange price of £6.30 towards your exchange shipping if you would like to exchange your shoes.
Free postage offer on large orders
When ordering over five pairs of heels you will be eligible for our free postage offer. However this offer only stands if all shoes are kept. If any shoes are returned the offer will no longer stand and you will be charged the standard postage price. This will be taken out of your refund.